Refund policy

Return & Refund Policy

We want you and your dog to love your order. If something isn't right, here's how we can help.

Returns

You have 30 days from the date your order is delivered to request a return. To be eligible, items must be unused, in the same condition you received them, and in their original packaging. Because many of our products are chew toys, we cannot accept returns of items that have been used by a pet, for hygiene reasons.

How to start a return

Email us at austenbaker686@gmail.com with your order number and the item(s) you'd like to return. Since our products ship directly from the brands that make them, we'll send you return instructions and the correct return address for your item. Items sent back without first contacting us may not be accepted.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, defective, or wrong items

Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, contact us within 7 days of delivery with your order number and a photo of the issue, and we'll arrange a replacement or full refund at no cost to you.

Refunds

Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund. Original shipping charges are non-refundable unless the return is due to our error.